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Complaints and returns

If your order does not turn out to meet your requirements, on this page, you have the option to make a return order or to submit a complaint.

Fill in the order return form:

First and last name:

Temporary password

you have received the temporary password in your shipment

The e-mail address specified when placing the order

If you do not remember your e-mail address, leave this field blank

Method of payment:

SWIFT/BIC number

SWIFT/BIC is an 8-character code (letters and numbers) used for international transactions by which a financial institution can be identified. It is unique for each bank.

Bank account number in IBAN format:

IBAN is the international bank account number (you can ask your bank for it)

Describe the reason for the return:

Please be advised that in accordance with the Terms of Service, the company has 14 days to respond to your complaint.

I consent to the processing of the personal data I have provided in this form in accordance with the provisions of the Privacy Policy.

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